Post by Old Techo on Nov 27, 2023 18:50:44 GMT 10
Two days ago I began perusing TVs on the internet. I was considering buying a 32-inch smart TV for a caravan update.
Having dismissed Kogan based upon TV reviews I checked out JB HiFi. I have bought good stuff from them in the past.
I picked out a Hisense model as they have been around for a few years. The reviews were much better and the warranty was 3 years vs Kogan’s 1 year for a Kogan mystery brand, whatever they are.
My two previous caravan TVs were/are Kogan and both still work well. It was just the newer ones that did not do well in reviews.
Anyhow, I had already decided if I got a JB HiFi TV I would go and pick it up rather than fart around waiting for a delivery. My house has an always-closed electric farm gate making home deliveries awkward unless I know when it is coming.
I also thought that delivery may be expensive for a TV and JB are exactly 20km from me or 40km return. I was not going to make a special trip but I thought if I ordered it online, I could pick it up next time I’m over that way.
So I went through the motions of placing the TV in the shopping cart to check delivery cost and time, entirely out of curiosity. I was quite surprised to see standard delivery was only $9.95 but by Nov 29 or 4 days away. I was then truly staggered to see the next option…. an Uber delivery for $10.95 or just 1 more dollar and guaranteed within 2 hours. This was far too good to pass up so I immediately committed.
About 30 minutes after paying by PayPal I got a tracking alert on my mobile. It confirmed dispatch and took me to a plain version of Google maps and showed me where the Uber was and how long it would take to reach me. It also described the vehicle make, model, colour, rego and name of the driver 😊
I watched the map as the Uber travelled the roads and it also said the driver had another delivery on the way. When he was 10 minutes away I was disturbed to see him miss my road and drive on another km or so before doing a U-turn. When he was 5 mins away, I opened my electric gate with the remote and he duly arrived 😊
They said 2 hours and from ordering to delivery was exactly 99 mins and he had wasted 5 mins by missing my road.
Now how could one ask for a better service from any business 
